Where do you ship from?
All orders are prepared and shipped from our fulfillment partner’s warehouse in the UK or EU, depending on your location.
Do you ship internationally?
Yes, we currently ship across the UK, EU, and selected international countries.
How long will my order take to arrive?
Most orders are processed within 1–3 business days. Delivery time depends on your region — typically 3–7 business days for UK & EU.
What are your products made of?
Each product is handmade using high-quality materials — mostly natural yarn, cotton, wood, and eco-friendly paper.
Do you accept returns or exchanges?
Yes. If there’s any issue with your order, please contact us within 14 days of delivery, and we’ll find the best solution together.
Can I request a custom item?
Absolutely! If you’d like something made just for you, please reach out via the Contact page — we’d love to discuss your idea.